Reviews

Read customer feedback, spot patterns, and draft better replies.

What It Is

Reviews loads App Store customer reviews, shows rating health, and helps you summarize, translate, share, and reply without turning support into your whole afternoon.

Good Workflows

• Filter by Positive to find phrases you can reuse in App Store copy, website sections, or launch posts.
• Filter by Negative to find bugs, confusing UX, pricing complaints, and missing features.
• Use Summarize Reviews to turn a pile of feedback into clear pros and cons.
• Open Reply on unanswered reviews, choose a template, generate a draft, edit it, then post it.
• Edit the default reply templates or add your own templates when your support tone, support email, or common answers need to be consistent.
• Use Translate when a review isn't in your language.
• Use Share to make a clean review image for marketing, release notes, or social proof.

How To Read Reviews

Don't treat every review as a product roadmap item. Look for repeated themes, especially when several customers describe the same pain in different words.

• If people keep misunderstanding the app, fix onboarding or store copy.
• If people keep hitting the same bug, create a task and link the review context.
• If people praise the same feature, make sure your screenshots and website say that clearly.

Reply Templates

Reply templates are reusable starting points, not finished support scripts. Keep the defaults you use, rewrite the ones that do not sound like you, and add custom templates for bugs, feature requests, pricing questions, and follow-up support.

Indie Habit

Once a week, read negative reviews first. Pick one complaint you can fix, one you can explain better, and one you should ignore for now.